Terms of Purchase

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we buy clothes from you.

1.2 Why you should read them. Please read these terms carefully before you agree to sell your clothes to us. These terms tell you who we are, how we will buy clothes from you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. webuykidsclothes.co.uk is operated by Katie’s Kids Clothes Limited a company registered in England and Wales. Our company registration number is 11609025 and our registered office is Nethercott Lodge, Iddesleigh, Devon, EX19 8BD.

Our office address is The Old Pig Shed, Cleaveanger Farm, Coldridge, Devon EX17 6BE.

2.2 The other websites we operate. We sell second-hand clothes we purchase through webuykidsclothes.co.uk through two customer-facing brands: katieskidsclothes.com and buildabundle.co.uk.

2.3 How to contact us. You can contact us by emailing our customer service team at: help@webuykidsclothes.co.uk.

2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your selling enquiry.

2.5 ”Writing” includes emails and chat messages. When we use the words “writing” or “written” in these terms, this includes emails, chat messages and messages sent via social media messaging services.

3. Our contract with you

3.1 How you will accept our order. By completing our Order Acceptance Form, you will indicate acceptance of our order, at which point this contract will come into existence between you and us.

3.2 If you do not accept our order. If you do not complete our Order Acceptance Form, you have not accepted our order. No contract will be in place between us.

3.3 Your purchase order number. We will assign a purchase order number to our order and tell you what it is when you accept our order. The purchase order number should be included in each of your parcels and should be used whenever you contact us about our order.

3.4 We only buy from sellers in the UK. We buy exclusively from sellers in the UK. We do not place orders with sellers OR accept parcels from addresses outside the UK.

4. Your clothes

4.1 Your clothes must be in Very Good Condition. We only purchase clothes which meet our definition of Very Good Condition. In accepting our order, you are agreeing that your clothes meet these requirements.  We will only pay for clothes that are in the required condition.

4.2 Our definition of Very Good Condition. You must confirm that all items of clothing you sell to us:

  • are not dirty;
  • have been washed since they were last worn;
  • smell of washing detergent only;
  • have no stains;
  • have no marks;
  • have no missing buttons or poppers;
  • have working zips and fasteners;
  • have no holes or tears;
  • have not been repaired in any way;
  • have no noticeable wear, including on the knees, cuffs, elbows and seat;
  • have no bobbling;
  • have no fading;
  • are not stretched;
  • are not misshapen;
  • are not shrunken;
  • have no pet hair on them;
  • are wearable items.

4.3 You must not send the clothes on our Unwanted Item List. We do not purchase certain types of clothes.  These are set out in our Unwanted Item List below.  We will not pay for any of the following items:

  • any item which was sold by the original manufacturer more than 8 years ago
  • any item which is noticeably old-fashioned or has a noticeably out-dated style
  • any item which was sold in a high-street store which ceased to exist more than 5 years ago
  • incomplete pyjama sets (i.e. tops without trousers or trousers without tops)
  • second-hand socks (unless unworn and in original packaging)
  • second-hand underwear (unless unworn and in original packaging)
  • personalised clothing
  • school, sports or dance uniforms which feature local school/club names, logos, emblems or motifs (sports clothing from recognised league and international teams is accepted)
  • any clothing with a date printed or embroidered on it
  • holiday souvenir clothing
  • baby bibs
  • baby scratch mitts
  • jersey baby hats
  • adult clothes
  • any fake or replica branded item
  • more than one or two handmade or handknitted items in each size
  • non-wearable baby or children’s items, such as blankets

4.4 You must send the clothes indicated on your Application Form. Prior to us placing an order with you, you must complete our Application Form and tell us how many items of clothing you are selling in each size. If we place an order with you, you must send the quantity of items in each size that you declare on your Application Form.

5. Our rights to make changes

5.1 Prior to your clothes being delivered to us, we may change or cancel our order:

(a)  to reflect changes in relevant laws, Government advice and/or regulatory requirements;

(b)  if we suspect the items you are selling to us are not your own;

(c)  if you cannot arrange for your clothes to be delivered to us within 14-days of us placing an order with you; or

(d)  if your clothes are lost in the post and do not arrive with us.

If we cancel our order prior to your clothes being delivered to us, we will not pay you for your clothing.

5.2 After your clothes have been delivered to us, we may change our order:

(a)  if the amount of items of clothing delivered to us is markedly different to what you told us on your Application Form or in subsequent written communications;

(b) if the sizes of the clothing delivered to us are markedly different to what you told us on your Application Form or in subsequent written communications;

(c)  if any of the items of clothing you send are not in Very Good Condition;

(d)  if any of the items of clothing you send are on our Unwanted List;

If we do change our order after your clothes have been delivered to us, we will pay an amount for your clothes based on the actual weight of the items of clothing delivered to us that we were expecting and which are both in Very Good Condition and not on our Unwanted List. 

6. Sending your clothes to us

6.1 Delivering your clothes to us. You are responsible for paying the cost of delivering your clothes to us once you accept our order.  We recommend you use a reputable company such as Royal Mail or Evri and use a service which provides adequate insurance, proof of postage and parcel tracking.

6.2 Sending your clothes in a timely fashion. We require that your clothes be delivered to us no more than 14-days after the order is placed with you.  If your clothes are not sent in a timely fashion, we may cancel our order with you.

6.3 We are not responsible for your clothes until they arrive with us. Your clothes remain your responsibility until they are delivered to us.

6.4 You must use suitable packaging materials. Parcel couriers have specific packaging requirements and it is your responsibility to ensure your clothes are securely and suitably packaged. 

6.5 Any carriage or penalty charges we incur will be deducted from your payment. If, in order to secure the delivery of your parcels, we are required to pay a penalty fee or surcharge for any reason, this fee will be deducted from your final payment.

6.6 If your clothing is damaged or lost during transit. If your clothing is lost or damaged during transit for any reason, we are not liable for any losses.

6.7 You must include your name and our Purchase Order Number in each parcel. In order to identify your clothes, you must include your name, Purchase Order Number and any other information we ask you to inside every parcel you send to us. Failure to do so may result in your clothes being confused with another seller’s and you may not receive full payment for your clothes.

6.8 When we become responsible for the clothes. Your clothes become our responsibility from the time they are received and signed for by a member of our team.  Proof of delivery will be required in the event of a claim.

6.9 When we own the clothes we wish to purchase. We own the clothes once you have received payment from us.

6.10 When we own any items you send that we reject. We own any items that we reject as set out in clause 9.3.

7. Our right to end the contract

7.1 We may end the contract if you break it. We may end the contract to purchase your clothes at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to purchase your clothes;

(b) if your clothes are not delivered to us within 14-days of us placing an order with you;

(c) you do not supply the clothes declared on your Application Form (or in subsequent written communications) in Very Good Condition and in the sizes and quantities stated by you prior to us placing an order.

8. How and when you will be paid

8.1 You will be paid once your clothes have been delivered and checked. You will be paid the amount agreed for your clothes, less any deductions, once the quality, brands, quantity and weight of your clothes has been confirmed.  By entering into a contract with us, you agree to being paid only once your items have been checked.

8.2 Your clothes may not be checked immediately. We aim to check all items of clothing as quickly as possible after they are delivered. We provide no guaranteed timescale for checking your clothes.  You clothes will be checked as follows:

(a)  Under normal circumstances, it can take up to two weeks to check new deliveries.  At busier times, this can be longer; and

(b)  We may need to put your clothes into quarantine for a period of time for health and safety reasons.  If this is necessary, you will be notified of this before we place an order.

8.3 You will be paid by BACS, PayPal or in Store Credit. When completing our Order Acceptance Form, you will be asked how we should pay you.  We will pay by bank transfer, Paypal or in Store Credit.

8.4 Payments in Store Credit. If you elect to receive payment in Store Credit, you will be required to indicate whether you wish to be issued with Store Credit on the katieskidsclothes.com or buildabundle.co.uk websites.  Store Credit cannot be issued for both websites.

8.5 The price we will pay. The price we will pay you will be based on the weight of the clothes we accept in each size.  The prices we pay per kilogram for each size are shown on our website. Any clothing from suppliers on the Premium Brands list shown on our website will be paid for at a higher rate.

8.6 Deductions will be made at our discretion. All clothes you send to us will be thoroughly checked. We may make deductions to the price we pay for any of the reasons stated in clauses 5.2, 6.5, 6.6 and 6.7. Deductions will be calculated by weighing all of the clothing which we are not willing to pay for and deducting a pro rata amount from the total weight in the relevant sizes.

8.7 You will be notified if we make deductions. We will email you to notify you of any deductions we intend to make and the reasons for those deductions.

9. Your right to arrange for items of clothing to be returned to you

9.1 If we reject your items of clothing, you may arrange to have them returned to you. Any items of clothing you send us which are rejected for the reasons stated in clause 5.2 will remain your property.  You have the right to arrange and pay for a courier to collect them from us.  If you wish to do this, please contact us to agree a date and time for collection before a courier is booked.

9.2 If you cancel the contract after your items have been delivered, you may arrange to have them returned to you. If you opt to cancel the contract at any time after your items have been delivered to us and before we pay you for your items, you have the right to arrange and pay for a courier to collect them from us.  If you wish to do this, please contact us to agree a date and time for collection before a courier is booked. You cannot cancel the contract or request that items be returned after you have been paid for them.

9.3 You have 7-days to confirm what you wish us to do with rejected items. Starting at the time you are notified that the items of clothing you sent to us have been rejected, you will have 7-days to arrange collection or confirm that you are happy for us to dispose of the items.  If you do not contact us to do this, your items become our property and will be disposed of in accordance with clause 9.4.  If, within the 7-day period, you confirm in writing that you do not wish your items to be returned to you, then the items immediately become our property.

9.4 If you do not want items returned, they will be disposed of at our discretion. Any items which are rejected and which you do not want returned, will become our property by default.  We may do any of the following:

              (a)  Send the items to a charity shop for resale;

              (b)  Send the items to a textiles recycling company; or

             (c)  Attempt to return the items to a saleable condition and then offer the items for sale on one of our websites.

The means of disposing of all rejected items will be entirely at our discretion.

10. Donations

10.1 We do not accept donations. Unfortunately, due to the poor quality of the items received previously when clothes have been donated, we no longer accept donations.

11. If there is a problem

11.1 How to tell us about problems. If you have any questions or complaints about any aspect of our order or our service, please contact us. Write to us at help@webuykidsclothes.co.uk or Customer Services, Katie’s Kids Clothes, The Old Pig Shed, Cleaveanger Farm, Coldridge, Devon EX17 6BE.

11.2 Summary of your legal duty. Once a contract exists between us, you are under a legal duty to supply clothing that is in conformity with this contract.

11.3 Cancelling or changing an order prior to posting. If you wish to cancel or change our order before we have paid you, please request this by emailing help@webuykidsclothes.co.uk quoting your Purchase Order Number. 

12. Our responsibility for loss and damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you, and of satisfactory quality; and for defective products under the Consumer Protection Act 1987.

12.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

12.4 We are not liable for business losses. We only purchase clothing from domestic and private suppliers. If you are selling your clothes on behalf of any commercial organisation or for commercial purposes we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How we may use your personal information

13.1 How we will use your personal information. We will use the personal information you provide to us:

(a)  to purchase clothing from you;

(b)  to process our payment for your clothing; and

(c)  if you agreed to this during the order process, that we may contact you about purchasing from you again in the future, but you may stop receiving our communication at any time by contacting us or unsubscribing.

 13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

14. Other important terms

14.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.